Cancellation Policy
- Subscription and Billing:
- This cancellation policy applies to users who subscribe to the Fundaflix online education platform and pay a monthly fee of R49 per user account.
- Subscriptions are billed on a recurring monthly basis via debit/credit card (Mastercard, Visa, or Mobicred).
- Cancellation Process:
- Users can cancel anytime via the Fundaflix platform under “Account Settings” > “Subscription Management.
- To initiate cancellation, users must log in to their account and follow the prompts provided in the account settings or subscription management section.
- Alternatively, users may submit a cancellation request in writing via email to support@fundaflix.net.
- The cancellation request must include the account holder’s full name, registered email address, and user account name.
- If users signed up using an MTN number, they may also cancel via SMS, dial *123# and opt-out.
- Cancellation Effective Date:
- Cancellations will take effect at the end of the current billing cycle.
- Users will retain access to the platform until the end of their current paid subscription period.
- For example, if a user’s billing cycle ends on the 15th of each month and they cancel on the 5th, their access will continue until the 15th of that month.
- Refunds:
- Monthly subscription fees are non-refundable for are provided for partial months or unused service.
- Users may dispute billing errors by contacting support within 7 days of the charge.
- Account Deactivation:
- Upon cancellation, the user’s account will be deactivated at the end of the current billing cycle.
- All user data associated with the account may be retained for a period 1 month for administrative purposes. After this period, data may be permanently deleted.
- If a user wishes to have their data deleted immediately upon cancellation, they must send an explicit request to support@fundaflix.net.
- Users may request immediate deletion via email, and this will take 48 hours to process.
- Changes to the Cancellation Policy:
- Fundaflix reserves the right to modify this cancellation policy at any time.
- Users will be notified of any changes to the policy via email or through a notification on the platform.
- Continued use of the platform after any changes to the policy constitutes acceptance of the revised policy.
- Contact Information:
- For any questions or concerns regarding this cancellation policy, please contact us at:
- Email Fundaflix: support@fundaflix.net
- For cancellations and support, contact us at: support@fundaflix.net
